Want to write about the great customer service and speedy response I got when the clamp on my repair stand broke. I bought my stand 5 or so years ago so wasn't sure how my experience would go. I went out to the website and posted my issue to their help line. I got a response within 12 hours indicating what they felt was the issue, the recommended replacement part and a "how to" video to install the part once it arrived. I received the part within 7 days and had it install in less than an hour.

Fairly easy to install. The information online was pretty good too

When my slide pulled out of the support arm unexpectedly, I was able to replace it with a new cam pocket. The video provided by Feedback Sports was essential. Review it carefully and be sure not to pull the slide out until you’ve secured the lock nut that limits travel. I need to order a second cam lock when this happened to me. The second time, I used rubber bands to secure the slide in place before getting the nut installed with thread lock and letting it cure for 24 hours. Feedback sports was very helpful and responsive to my problem. Every time I wrote for advice, they got back to me quickly. Thanks, guys!

Arrived, as described

The cam pocket on my 20 yr old clamp head finally failed. ( ultimate classic stand with a slide lock head. ) VERY happy to be able to repair my stand for about $20. 10 stars to Feedback Sports.